Gain unfair advantage
with Xspeednets Fibre

1. Fill up the form here to submit your request. Select “Indoor/Outdoor Relocation” under modification type.
   The charges are as below:

   Relocation	Fee
   Within your unit	RM90
   To another unit in the same building or to another building	RM129

   *Please note you are only allowed to relocate to selected buildings.

Yes, you can. But first, you’ll need to check if your new address is within Time coverage. Please note that you can relocate to selected buildings only.

On your Self Care dashboard, click Manage Plan > Terminate Service. Fill up the form and submit your request.

You are required to submit or upload a copy of:

1. Your MyKad (or passport if you are not Malaysian);
2. Form 9 (local company);
3. Form 79, Form 80, Form 80a, Form 83 or Form 83a (foreign-registered company) OR Certificate of Practice issued by the relevant authority (NGO/Association/Cooperative) and;
4. A copy of the front of your credit card for verification purposes if you wish to opt for the Auto Debit payment method.

You get one (1) voice line with free calls of up to:
– 100 mins/month for the 100Mbps plan
– 200 mins/month for the 300Mbps plan
– 300 mins/month for the 500Mbps plan
– 500 mins/month for the 1Gbps plan

Yes you can. However, you will be charged for the remaining months of your contract.

We can get your service up as soon as 3 days after you sign up, but the date and time is subject to availability.

We provide basic cabling services of up to 20 metres from point-of-entry i.e. main door (6 metres from the socket for buildings with pre-laid fibre) to the location you have designated for your equipment (e.g. router). Should relocation be required in the future, charges will apply based on the cabling material and manpower required. Additional charges may apply for requests beyond the basic cabling services we provide depending on your requirements. Please ask for the approved rate card to confirm cost to be incurred (if any), which are payable directly to the Time-appointed installer.