WELCOME TO Xspeednets

1. MyKad or passport for non-Malaysians
2. Credit card (MasterCard/Visa) if the Auto Debit payment method is selected

When you register for Auto Debit, you’ll receive a monthly RM2 rebate off your bills.

This depends on your billing cycle and that’s determined after your service is activated. You may notice pro-rated charges in your first bill. Watch this video to learn more about your first bill:

WiFi 5 is a WiFi standard which effectively introduced the 5Ghz frequency band to WiFi networks. It’s the technology most commonly used in modern routers and is compatible with almost all devices. WiFi 6 is the next generation in WiFi technology, delivering faster speeds and better performance overall. It is capable of serving more devices more efficiently. Devices connected to this latest standard have to be WiFi 6-enabled to benefit from the improved technology.

Yes, for sure. But do take note that you won’t be allowed to downgrade your plan within the first 6 months of your contract. You can only do so from the 7th month onwards. If you downgrade your plan, your contract will reset for another 24 months.

If you terminate your subscription within your 24-month contract, you will be subject to an early termination penalty equivalent to the total fees of your remaining contractual months. This applies to your 2Gbps subscription and any lower speed plan you’ve downgraded to. There is no penalty for cancelling your service once you are out of contract.

Sign in to Self Care and on your dashboard, click on Manage Plan > Relocate Service. Fill out the form to submit your request.

If you are relocating to a new address, don’t forget to bring your devices along! Make sure to check that your new address is within our coverage area. This service is only available to 24-month contract plan subscribers. Relocation fees apply as per below and will be reflected in your next bill.

Unfortunately, we require a notice period for service terminations, as detailed below:

Do note that even if you’ve finished serving your 24-month contract, we will still require a 30-day notice period for termination.

1. Try switching your router off and on again. This will clear your device’s cached data.
2. Check out Time Hacks for tips on making the most of your Internet.
3. Log into Self Care or the Time Internet app to check on your connection and troubleshoot potential issues. You can also chat with us easily.
4. Watch this video to find out how you can improve your WiFi speed.